For this month’s Networking Event at Carrington Park we are pleased to announce an update to the 10 minute speakers:
The Customer Service Compass
If you’re struggling to find business ask yourself, are you really delivering what your customers actually want?
Get advice on how to determine the difference between what your customers need and what they actually want and greatly improve customer engagement and retention using the Customer Service Compass, a concept originating from the Disney Corporation in Florida.
You are very welcome to attend this FREE event – just let us know you intend to come along by emailing Susan.Renshaw@cbpl.co.uk.